I find it very interesting that the
authors mixed the interpersonal with the technology characteristics to create
measurement models, and that people trust Facebook as a quasi-person and as
a technology.
In my perspective this trust goes
from the origin of not just trusting technology but the people behind this
technology, since people are finally who develop systems. Actually I trust more
technology because I know that a big website has been developed with high
standards of quality. But what about low budget tech apps or applications (web
or desktop)? Actually I need more time using an app of that kind to trust in
it.
At the beginning of the aggrupation
of characteristics I didn’t agree to all of them, for example functionality to
competence, because I see functionality as a group of functions that an
application compliance, and I see competence as a way people can compliance
certain task. So, from my point of view both characteristics don’t match well.
Then I realized that the authors were relating the more similar “conceptual
wise” attributes.
I do believe that social networking
is a very interesting field to study because it kind of mixes the trust to the
people to each other and also the level of trust to the technology.
Other really notable finding by the authors was that technology trust was a more powerful predictor than interpersonal trust. I really thought that in social networking interpersonal trust was more powerful than technology trust
From now on, I see software
development differently. I will try to put more focus on the interpersonal part
of it. As an IT profession I always focus on the technical site of the
application. However I have developed front end applications where I focused
more on the ease to use than any other characteristic, and that is just a small
part of getting a user fell trust on an application.